New opening in September
New opening in September
Allgemeine Geschäftsbedingungen
These Terms and Conditions set out the terms of the accommodation contract entered into between MSR-Group GmbH and its guests. These Terms and Conditions apply exclusively; no other contractual terms shall be included in the contract, even if they are not expressly rejected.
In case of doubt, the person placing the order or the organiser shall be deemed to be the contracting party of MSR-Group GmbH, even if they have placed the order or made the booking on behalf of other named persons. Such persons shall hereinafter be referred to as the guest or guests.
Persons making use of the accommodation are guests within the meaning of the terms and conditions of the contract.
The accommodation contract is concluded upon the guest’s purhase order and its written confirmation by MSR-Group GmbH, and upon the guest’s payment of the deposit to MSR-Group GmbH and its written confirmation.
If the content of the travel confirmation differs from that of the booking, this constitutes a new offer from MSR-Group GmbH. The contract is concluded on the basis of this new offer if the guest accepts it within 7 days.
After conclusion of the contract, MSR-Group GmbH is not obliged to comply with requests for changes.
It is agreed that the guest shall pay a deposit of 30 per cent of the total contract sum (including ancillary costs and additional services that have been bindingly booked) at the time of booking. Upon receipt of the deposit, the booking becomes definitively binding on both contracting parties.
Up to three weeks before arrival, the guest must transfer the remaining balance (70%) and a deposit of €500.00 to MSR-Group GmbH. In addition, the address and date of birth of the person making the purhase order/organiser, as well as a fully completed list of the names of the fellow travellers, must be provided.
If payment is not made on time – in accordance with Section III.5 – this shall be deemed to constitute a cancellation notice by the guest to MSR-Group GmbH, and Article V.2 shall apply. This means that the deposit paid will be retained as a cancellation fee.
The guest shall be entitled to take possession of the rented property from 4:00 pm on the agreed date with the number of persons registered and confirmed in writing.
Guests must vacate the rented property by 10.00 am on the day of departure. MSR-Group GmbH is entitled to issue an invoice for an additional day if the rented property is not vacated by the specified time.
Up to three months before the guest's agreed arrival date, the accommodation contract may be cancelled by either contracting party by unilateral written declaration without the payment of a cancellation fee. The relevant date shall be the date on which the cancellation notice is received by MSR-Group GmbH.
In the case of a written cancellation by the guest between 3 months and 1 month before the agreed arrival date, MSR-Group GmbH will retain 30 per cent of the total contract sum (including ancillary costs and additional services booked on a binding basis), which was paid in advance as a deposit, as a cancellation fee.
In the case of a written cancellation by the guest between 1 month and 1 week before the agreed arrival date, the guest is obliged to pay MSR-Group GmbH 70 per cent of the total contract sum (including ancillary costs and additional services that have been bindingly booked).
In the case of cancellation or partial cancellation from one week prior to the agreed arrival date, in the event of a no-show or early departure, the guest is obliged to pay MSR-Group GmbH the full amount of the booking (including ancillary costs and bindingly booked additional services, 100 per cent).
For stays during the low season, MSR-Group GmbH may set more lenient cancellation terms on a case-by-case basis. These terms are subject to change at any time and are published in the current price list. Where confirmed in writing, these individual arrangements take precedence over the standard cancellation terms.
These cancellation fees will not apply, or will be reduced, if the guest can prove that no damage was incurred, or that the amount of damage was lower than stated. MSR-Group GmbH reserves the right to prove and claim a higher amount of damages. The guest may protect themselves against this risk by taking out their own travel cancellation insurance.
MSR-Group GmbH may provide the guest with suitable alternative accommodation if this is reasonable for the guest, particularly if the deviation is minor and objectively justified. An objective justification exists, for example, if the room(s) have become unusable or if other important operational measures necessitate this step. Any additional costs incurred for the alternative accommodation shall be borne by MSR-Group GmbH.
By entering into an accommodation contract, the guest acquires the right to the normal use of the rented rooms and the villa’s facilities which are normally available for guests’ use without any special conditions.
The guest is entitled to take possession of the rented premises from 4.00 pm on the agreed day.
Upon termination of the accommodation contract, payment for any services or additional facilities booked on site and used must be made immediately.
The provisions of the law on damages apply to any damage caused by guests. Consequently, the guest shall be liable for any damage or loss suffered by MSR-Group GmbH or third parties as a result of his or her own fault, or the fault of his or her companions or other persons for whom he or she is responsible, even if the injured party is entitled to claim compensation directly from MSR-Group GmbH.
The guest must hand over the villa in a tidy condition. Rubbish must be sorted appropriately and the crockery washed. All movable items (bed linen, towels, crockery, chairs, etc.) are the property of MSR-Group GmbH and must be put away neatly. The final clean covers the usual cleaning of the premises, including floors, windows, toilets, washbasins and tiles. Any other soiling (dirty crockery, food leftovers, heavy soiling of furniture, etc.) and unsorted rubbish will be charged for on an invoice and deducted from the security deposit.
Please note that the villa is available for use all year round. We ask for your understanding regarding any maintenance work or seasonal maintenance. If you have any questions regarding specific offers and terms and conditions, please contact MSR-Group GmbH.
MSR-Group GmbH holds a lien on items brought in by guests to secure the agreed payment.
MSR-Group GmbH reserves the right to refuse to provide services or additional services for operational reasons.
MSR-Group GmbH will refund the security deposit within a reasonable period provided that the accommodation is left in a tidy condition and free from damage. Any claims for damages are not waived by the refund of the security deposit. Services booked on site (and not paid for in advance) will be deducted from the deposit. Any missing items (both movable and fixed) will be deducted from the deposit at their replacement value.
MSR-Group GmbH is obliged to provide the agreed rental property and the agreed additional services to the extent specified in the standard terms.
All services are additional and are not included in the accommodation charge; they will be invoiced separately.
The prices quoted include VAT at the statutory rate.
MSR-Group GmbH shall be liable for any damage suffered by a guest if such damage occurred in the course of its operating mode and is attributable to the fault of the company or its employees. Furthermore, MSR-Group GmbH shall be liable for items brought in by guests up to a maximum amount of €1,100.00, unless MSR-Group GmbH can prove that the damage was caused neither by itself nor by any of its employees, nor by third parties entering or leaving the premises of MSR-Group GmbH. In such circumstances, MSR-Group GmbH shall be liable for valuables, cash and securities up to a maximum amount of €550.00. For organisational reasons, the safekeeping of valuables, cash and securities is expressly refused.
Pets (dogs, cats, etc.) are permitted only on request and require written authorisation from MSR-Group/Villa Risus Maris.
Guests are liable for any damage caused by animals they bring with them, in accordance with the legal provisions applicable to pet owners.
For dogs, cats, etc. – provided that written permission has been granted for them to stay – an additional fee of €35.00 per animal per stay will be charged.
The accommodation contract ends on the agreed departure date. If guests leave early, MSR-Group GmbH is entitled to charge the full agreed fee.
If performance of the contract becomes impossible as a result of an event constituting force majeure, the contract shall be resolved.
MSR-Group GmbH is entitled to resolve the accommodation contract with immediate effect if guests make significantly inappropriate use of the premises or behave in a inconsiderate, offensive or otherwise grossly improper manner.
The place of performance is the location of the rented villa. For all contractual partners of the accommodation provider and any pending legal disputes, a district court of MSR-Group GmbH’s choosing is agreed, provided that no mandatory statutory regulations preclude this. Austrian law shall apply exclusively, to the exclusion of conflict-of-law rules which provide for the application of another legal system.
Should any individual regulations of these General Terms and Conditions for the Conclusion of Accommodation Contracts be invalid, this shall not affect the applicability of the remaining regulations. We reserve the right to correct errors, including typographical and calculation errors. The invalid regulation shall be replaced by an agreement that comes as close as possible to the original. Any deviation or ancillary matter must be set out in writing.
The collection, processing and use of the customer’s personal data are carried out in accordance with the applicable data protection regulations and our privacy policy. By placing a purhase order, the customer consents to the processing of their data in accordance with the privacy policy.
